ChartSmartXL Technical Support

Most Common Support Questions - Office 365 for Mac

Installation Instructions and Troubleshooting

Office 365 Crashes when Trying to Create a Chart

Microsoft released an update package for Office 365 for Macs, that causes Excel to crash, when running ChartSmartXL.

If this is occuring, check that there are no more pending updates within Excel by going to the Help menu and selecting "Check for Updates." You can also contact our technical support: or 303.756.9144.

Mac OS / Excel Compatibility

Compatible with Macintosh OS X (10.11) El Capitan and more recent Operating Systems

Compatible with these Microsoft versions of Office & Excel for the Mac

Excel 2016/Office 365 - can only be used with OS X 10.11 and newer.

Installation Completed with Errors / Can't be Opened - Software is from an Unidentified Developer

If you receive the following message when installing the ChartSmartXL, it is due to a security restriction:

Step 1


To install the ChartSmartXL, go to your System Preferences and select, Security & Privacy:

Step 2


Change the setting from, "Allow applications downloaded from: Mac App Store and identified developers" to, "Anywhere."
Note: You may have to unlock the settings (bottom left) to allow this change.

Step 3

Once completed, close Excel and re-run the installation. When the install is finished, open Excel - you will find the ChartSmartXL menu in the Excel ribbon.

If the ChartSmartXL menu does not appear, contact - we will need to send you the manual install files and instructions.

Where is the ChartSmartXL Installed on my Mac?

The ChartSmartXL files are loaded in:

Office 365 - Macintosh HD : Users : User : Library : Group Containers : UBF8T346G9 : Office : User Content : Startup : Excel

Disable Excel Gallery of Templates

If the ChartSmartXL menu does not appear in the Excel ribbon, after install, make sure the Gallery of Templates is disabled, when opening Excel.

To turn off the Gallery of Templates, go to Excel: Preferences:

Gallery of Templates-Preferences




and deselect "Open Excel Workbook Gallery when application opens:"


Once you have disabled the Gallery,COMPLETELY quit out of Excel and reopen - the ChartSmartXL menu will be located in the Excel ribbon.

No ChartSmartXL Menu

The ChartSmartXL files are loaded in - Macintosh HD : Users : User : Library : Group Containers : UBF8T346G9 : Office : User Content : Startup : Excel

If there is no ChartSmartXL menu, or Excel crashes when opening, then you may not have VBA loaded. This sometimes happens if you install the trial and then purchase a key.

Please Note: Only ChartSmartXL versions purchased in September 2015 or more recently are compatible with Office 365 for Mac. If your license is older, you will need to upgrade your ChartSmartXL for it to work:

To test if VBA is installed, click on Tools-Options-Record New Macro.
Excel will ask if you want to store the macro in the current workbook, click okay.
Then, click on any other cell in the worksheet. If Excel says it can't record, then you need to reinstall Office with VBA.

Microsoft's directions for reinstalling Office 365 can be found here:

Error 68 / Error 68 - Device Unavailable

This error occurs because Excel cannot find the QITemplates folder of the ChartSmartXL.

Normally, the ChartSmartXL files are loaded in:
Macintosh HD : Users : User : Library : Group Containers : UBF8T346G9 : Office : User Content : Startup : Excel

Excel, in its infinite wisdom decided to change Startup to Oppstart (Norwegian), Demarre (French) or whatever in international versions of Excel, but does not populate the StartupPath variable needed to find it. It does, however, populate AltStartupPath:

To make the ChartSmartXL work correctly in international versions of Excel, you may need to:

  1. Make a new folder - Documents:chartsmartxl:xlstart
  2. Move the chartsmartxl.xlam and QITemplates folder shown above from
    Macintosh HD : Users : User : Library : Group Containers : UBF8T346G9 : Office : User Content : Startup : Excel to this new folder.
    Startup will be in your language.
  3. Open Excel.
  4. Change Excel’s Preferences-General:
        At startup open All files in:  Documents:chartsmartxl:xlstart
    (It is not a good idea to have this alternate startup directory point to Applications:Microsoft Office 2011:Office:Oppstart:Excel as Excel may try to open the file twice.)
  5. Exit Excel and start it again. The ChartSmartXL should appear on Excel's menu and ChartSmartXL will be able to find the QITemplates folder in the alternate startup location.


Error 68 - Device Unavailable


This error occurs, because the Chart Rules file is located in the Excel folder - NOT in the QITemplates folder:

Error 68 - Device Unavailable - CCR File not in QITemplates Folder


Move the Chart Rules file into the QITemplates folder, quit Excel and reopen. The ChartSmartXL and all of its components will now be fully available.

Error 53

Visual Basic for Applications (VBA) was not enabled during the install of Microsoft Excel, or it became corrupted during install or during usage - this is mostly found in Excel 2016 and Office 365 for Mac.

VBA must be installed, in order to use ChartSmartXL. To troubleshoot, reinstall Excel and make sure VBA is enabled.

Object Library Not Registered

This error occurs during installation when Operating System permissions are not set up correctly, or if the Carbon Registration Database is corrupted. This is due to either a OS install error or a Microsoft install error.

To troubleshoot this issue, you will need to reinstall Microsoft Excel, as the VBA was not correctly included during initial Excel installation.

If after Excel reinstall, the error message continues to show, this means the VBA has still not been included w/ the Excel install, as the Excel installer has been corrupted.

You will then need to reinstall your OS to have Microsoft install correctly.

No Mountable File Systems

This error occurs when your OS is damaged, and therefore cannot access the data available inside the installer, as it is a DMG file.

To troubleshoot this issue, send an e-mail to:, and we will send you the manual install files and instructions, as they are not pacakaged in a DMG format.

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